When institutions have the right knowledge, they move faster. They make decisions with confidence, onboard with clarity, and navigate complexity with ease. For 35 years, Liaison has invested not only in building innovative products, but in providing the kind of education that helps teams feel capable, prepared and empowered, not just trained.

At the center of that mission is Liaison’s Education & Knowledge (E&K) team, a group of experts dedicated to helping partners understand the why behind the product and the smartest ways to use it, from first‑day onboarding to advanced optimization. Their work ensures that learning isn’t just a requirement—it becomes a strategic advantage.

What Education & Knowledge Actually Does

E&K’s mission is to help people optimally use Liaison’s products so they can do things better, faster, and smarter. The team accomplishes this goal by providing the right resources at the right time. Whether you’re browsing the help center, completing an on-demand course, or attending a live training event, they’re focused on making you more knowledgeable and capable. Their work spans the full lifecycle of learning needs:

  • Onboarding and implementation | They help users get oriented, ensuring they know where to start and how to move forward with confidence, especially when the process feels overwhelming.
  • Ongoing skills‑building | The E&K team supports learning at every stage, helping users not only how to perform tasks, but how to do them better.
  • Keeping teams informed about changes | As systems, features, and digital landscapes evolve, E&K ensures institutions stay up‑to‑date and ready.
  • Translating complexity into clarity | E&K’s role is fundamentally about helping people solve challenges using Liaison products, whether during adoption, continued use, or system enhancements.

Liaison’s E&K team members believe curiosity is a sign of engagement, so every question is welcomed. That’s particularly true when learners ask how to make existing processes easier, a signal that they’re thinking critically about efficiency and improvement.

As a result, E&K often celebrates the quietest moments of all, such as when someone in a group of learners bravely breaks the silence to ask a question, sparking a wave of deeper learning for everyone.

The Evolution of Learning: A 35‑Year Lens

Across three and a half decades of serving higher education, one thing has remained true: Learning is never static.

Whereas institutions once relied heavily on in‑person training, today they benefit from digital learning, virtual collaboration, and flexible enablement programs. The shift to online modalities has accelerated dramatically in recent years. Before the pandemic, most training happened onsite; now, virtual learning is both the norm and an expectation.

The learners themselves have changed, too. With more exposure to technology than ever before, teams now arrive with broader and more varied experiences, shaping how they interact with new systems.

Meanwhile, institutions operate across more locations and roles, making modern training a complex logistical coordination effort.

And perhaps most importantly, time has become the rarest resource. Attention is limited, competing demands are intense, and learners need quick, actionable answers. This has driven a rise in microlearning—short, targeted content that supports immediate task execution.

In the past, education revolved around training and documentation. Now, it’s about enablement and continuous learning. Education has grown beyond just sharing information to building lasting understanding and impact.

A Quick Look Inside the E&K Toolkit

To support partners at every stage, the Education & Knowledge team offers a wide range of resources, including:

  • Moment-of-need resources, such as help documentation, videos, and in-app product tours.
  • Structured training programs through Liaison Academy, such as eLearning, webinars, and virtual courses.
  • Social learning via user communities.

Why the Future of Education Matters

As systems evolve, especially with emerging AI capabilities, education will become even more essential. The institutions that thrive won’t simply use new tools; they’ll understand them deeply. That’s the kind of empowerment E&K provides: a foundation that turns product adoption into long‑term capability.

Of course, product adoption doesn’t always happen through training alone. What’s most important is understanding where people are, knowing what they need, and providing the right solution. When institutions have the right knowledge, they don’t just adopt technology—they unleash its potential.